Let's talk.
Have a product question, need help with your account, or want to discuss how PrimesFlow fits your infrastructure? Send us a message and include as much relevant detail as possible.For urgent service information, check the System Status page.
Direct contact
Registered company
PrimesFlow Ltd20 Wenlock Road, London, N1 7GU, United Kingdom
+44 7446 385946
contact@primesflow.io
PrimesFlow is operated by PrimesFlow Ltd, a UK-registered software company.
What happens next
- 1
We review your request
Your message is routed according to the selected contact reason.
- 2
We may request more information
For technical or billing issues, we may ask for account details or non-sensitive diagnostic context.
- 3
We reply by email
Responses are sent to the email address entered in the form.
Response times vary depending on the nature and complexity of the request.
Billing or subscription question?
Manage your subscription, view invoices, or cancel through the billing area when those options are available in your account. For refunds or payment issues, contact us or review the Refund and Cancellation Policy.
Refund requests are handled according to the published policy.
Report a security concern
To report a potential security issue involving PrimesFlow, select “Security concern” in the form and provide a clear description without including active credentials or sensitive customer data.
For sensitive reports, contact: contact@primesflow.io.
Find an answer faster
Ready to monitor your first server?
Create a PrimesFlow workspace, connect an authorized Linux host, and explore the available monitoring tools.